Shipping to 28(!) countries now! What an insane year it has been!
What an amazing year it has been. We could have never imagined growing like we did the past year. We know it sounds cliché but we are so incredibly thankful to everyone supporting us. Every single order, big or small, has made a difference. We are just a tiny company but now offering more than 500 different products IN STOCK! And that is 100% because of our customers.
It wasn't all great, the first time we took pre-orders (for the 25 Year Anniversary Celebrations set) was a huge dissapointment. We got let down by our suppliers and received a tiny amount of products ordered. This in turn put us in the position of having to dissapoint a lot of customers, especially for the Ultra Premium Collection Box. I am sure we have lost many potential customers in this process and that is totally our fault for taking too much pre-orders. Lessons learned and if we ever offer pre-orders again we will be very cautious with the amount offered.
Beside this negative period overall it was a very positive year. A lot of new collectors & small businesses all across Europe have found us. Lots of new relationships established. Our happiest moments are when we read another review on Trustpilot or just receive an email saying how happy people are with how our service. Really makes our day every time!
We have had almost no packages lost all year! This still amazes us as we ship to so many countries (28 now!) and packages get transferred between shipping companies often. When packages do end up getting delivered too late people are generally very understanding and we are very much appreciative of that. They understand it's the post company just being extremely busy and we really can't do much about it either.
If you read this far, thank you for your time :). Hope you enjoy your time on our site, wether you buy something or are just window shopping! Have a very nice day!
Arie & Veronika